Overview

Travel suppliers are being forced to drive value in increasingly creative ways. From driving ancillary revenue via multiple channels to transforming the reservation process and integrating property management, we help clients drive more revenue and enhance customer service while also delivering efficiencies.
In this age of big data, we can also help travel suppliers make sense of the myriad of data sources through an integrated BI solution that not only empowers analysts, but also provides executive level reporting and dashboards tracking key performance indicators.

CAPABILITIES

Our customer centricity services include:

• Competitor analysis
• Omnichannel rationalization
• Integrated touchpoint strategy
• Mobile testing center of excellence
• Roadmap/future-state planning

Our content management services include:

• Competitor analysis
• Tools rationalization
• Message/content optimization
• Omnichannel strategy

Our point-of-sale services include:

• Onsite & decentralized strategy
• RFI/RFP management services
• Tools rationalization
• Implementation

Our customer contact center services include:

• Workflow analysis
• Time-based studies & call handling optimization
• Technology deployment & optimization
• Ongoing maintenance & support